FAQ | Lone Star Events & Tents

Frequently Asked Questions

Q: How long can I keep the rental?

A: Our standard inflatable rental time is up to 8 hours, then $10 per hour thereafter. Tent, table and chair rentals are for 1-3 days. We typically deliver the rental 1-2 hours prior to the event. We will make every effort to accommodate your schedule and coordinate appropriate pickup and drop-off times. We also offer overnight/extended inflatable rentals for an extra charge of $25.

Q: What method of payment do you accept?

A: We accept cash, check and all major credit cards. Please let us know which payment works best for you when making your reservation. If you are paying in cash we ask that the cash is ready upon delivery.

Q: Do you charge a cleaning fee?

A: No, we expect an average amount of debris with each rental and view the cleanup process as our responsibility. However, if a bounce house is returned with an unreasonable amount of debris there will be a $50 cleaning fee. By unreasonable we mean anything that would take an excessive amount of time to clean (melted popsicles, excessive amounts of water, spilled sodas etc.)

Q: What type of space do you need to set up the bounce house and do I need to provide anything?

A: We will provide all necessary equipment for installation. The blower needs to be within 75 feet of a designated, grounded, 3-prong, 110v, 20 amp, GFCI electrical outlet. Also, to keep the setup process quick and efficient, please clear the area of any debris, animal droppings, or hazardous materials. Also, the inflatable will need plenty of clearance from tree branches, electrical lines, or anything that may contact the top of the inflatable.

Q: What type of surface do we need for the inflatable?

Most importantly, we need a flat and smooth surface such as grass, asphalt, gym floor or concrete. We can set up indoors or outdoors. Please let us know prior to deliver what type of surface you have for use so we can bring the appropriate anchoring equipment.

Q: How far in advance should I make the reservation?

A: We encourage you to make the reservation as far in advance as possible, especially during peak times of the year (Spring & Summer).

Q: Do you require a deposit?

A: Yes. All orders require a 40% deposit. Cancellations need to be 14 days prior to your scheduled event in order to receive a 100% refund. Any cancellation within 14 days will be applied as credit that is good for one year. When you reserve a tent or inflatable, we immediately remove them from our inventory and schedule crew. Therefore, any cancellation received within 14 days will result in a credit for the deposit amount you've paid on file that is good for one year. Orders over $300 that are canceled within 14 days will not receive a refund or credit. Orders under $300 that are cancelled more than 14 days out will receive a credit for the deposit amount and a refund of any amount paid over the deposit.

Q: What happens if it rains or rain is in the forecast?

A: We will not deliver the inflatable if there's a greater than a 40% chance of rain. Light passing rain will not prevent delivery, however, strong storms and high winds are a major safety concern that we cannot avoid. If weather causes us to not deliver, the full amount you've paid will be kept as a raincheck that is good for one year. You have the right to reschedule or cancel the order for a later date BEFORE delivery. Once the unit has been delivered - or is on the way for delivery - we will not offer a credit - regardless of the amount of time you used the unit. Example: If we drop off at 11am and it rains from 2pm-4pm and the pickup is at 6pm, we will not offer any credit or refund because it rained for 2 hours during your party. Cancellation must be made prior to delivery.

Still have a question? Call or Write: info@elliscountypartyrentals.com- 972-872-8774